Refund & Cancellation Policy

Nomoku plans are weekly, monthly or yearly subscriptions that renew automatically until you cancel. This page explains how cancelling and refunds work.

Cancelling

• Cancel any time from “Manage plan & billing” on the plans page, or by emailing support@nomoku.com.
• Cancelling stops all future renewals. You keep full access until the end of the period you've already paid for.
• There are no cancellation fees.

Refunds

• First payment: if you're not happy, email support@nomoku.com within 7 days of your first payment for a monthly or yearly plan and we'll refund it in full.
• Weekly plans are short by design, so they aren't refundable once the week has started, but you can cancel so the next week isn't charged.
• Renewals aren't refundable once processed. If you forgot to cancel a yearly renewal, email us within 7 days of the charge and we'll refund it as long as you haven't used the Service since it renewed.
• Billing errors: if you were charged twice or charged after cancelling, we'll refund the incorrect charge in full.
• If we discontinue the Service, we'll refund the unused part of any prepaid period.
• This policy doesn't limit any refund rights you have under the consumer laws of the country where you live.

How refunds are paid

Payments are processed by Dodo Payments, our merchant of record, and refunds go back to your original payment method. They usually appear within 5–10 business days, depending on your bank. Refunds are made in the currency you paid in, so the amount you receive can differ slightly if exchange rates have changed.

Contact

Email support@nomoku.com with the email address on your account. We reply within 2 business days.